Contractor and Consultant
I help businesses connect to the mindset and experiences of their customers and employees to inform winning strategies, decisions, and fuel innovation.
Expertise
Customer experience
lluminating where you shine in the eyes of the customer, unveiling unmet needs, and identifying space to grow your business
Employee experience
Understanding the heartbeat of any organization – where your employees thrive, obstacles they face, and how to improve day to day outcomes for your people and your business
Service Design and Journey Mapping
Mapping current end-to-end employee and customer journeys to identify common stumbling blocks and dependencies, and identify ideal state design…providing the intel on where to lift connected experiences, equipping your business to level up
Where I help you win:
I’m a customer and employee experience consultant and contractor
Surfacing nuances of human emotion, unspoken needs, pain points, appreciation, and connection across touchpoints are often overlooked critical aspects of experience that I will bring to your initiatives on behalf of your customers and/or employees. Packaging these elements into a clear, compelling visual stories with practical business implications is where leaders have depended on me for years.
The insights I bring will differentiate your strategies and provide a foundation for exceptional innovation and experiences, with business results inevitably following.
If you’re looking for a trusted advisor your corner you can rely on to arm you with insights that improve satisfaction, loyalty, growth, and sustainable financial results, this is where I can help.
When to think of me:
- Small quick turn projects – when you need an extra pair of hands
- End to end research – From design to reporting, and all steps in between
- Strategic business questions, program design – when you’re needing a trusted thought partner
Vertical expertise:
Brand Health, Positioning & Strategy
Marketing & Advertising
HR/Employee Experience
Operations
Contact Center
Retail/In-Store
Merchandising
Product & Private Label
In-depth industry expertise:
Retail
Financial Services
CPG